Terms and conditions

1. Definitions

The general terms and conditions of sale will apply to all goods sold by Gulferteile SRLD via the online store www.gulfer.eu to the buyer.

2. Terms

Site – www.gulfer.eu

Content – all information on this site, regardless of format.

Specifications – description of the goods

Seller – the shop www.gulfer.eu

Buyer – the natural or legal person conducting an order for goods.

User – the natural or legal person who, by creating an account on the site, agrees to the General Terms and Conditions.

Account – user / buyer information (identification data, orders, invoices, etc.) accessed by logging in with an email address and a password.

Product – any movable corporeal asset

Order – the intent expressed by a potential buyer of the goods, through the site, in an electronic format.

Distance contract – GEO no.34 of 2014 – any contract concluded between a professional / trader and a consumer within a distance sales or service delivery system without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or multiple means of distance communication, up to and including when the contract is concluded;

Transaction – the collection or reimbursement of an amount resulting from the sale of a good to the buyer.

3. Company identity and service description:

The online store www.gulfer.eu is managed by the company SC GULFERTEILE SRLD (hereinafter referred to as Seller), registered with the Trade Registry under no.J14 / 347/2017, with CUI 37840627, fiscal attribute RO, share capital 200 EURO, registered office in Covasna county, Mestesugarilor Street no. 6, Covasna County, opened bank account at ING Sucursala Sfantu Gheorghe.

The store sells automotive products.

4. Rights and obligations of the Seller/company:

The Seller has the obligation to take over the order from the customer, to confirm by electronic means.

The site owner reserves the right to modify or replace these terms without prior notice.

www.gulfer.eu has the right to refuse customers with canceled orders and return products repeatedly.

5. Rights and obligations of the Buyer

Customers have the right to use site pages www.gulfer.eu solely at your own risk, to create an account, modify or to strike this account for specific reasons, order products, respecting its Terms and Conditions.

When creating an account or making an order, the potential comparator (the user) is obliged not to provide false personal information and data, not to alienate the account and especially the password.

Customer may launch an electronic order through the site, agreeing to the terms and conditions of this site, accepting the receipt of the requested products and paying their consideration. The customer can cancel an order via e-mail before delivery of the products.

Buyer can post opinions about purchased products, complaints being accepted only at the e-mail addresses mentioned on the contact. Complaints will be resolved within maximum 30 days.

Buyer will not disclose to a third party or will make public through the Internet or media documents (bids, invoices, warranty certificates, minutes) or information received from the merchant/seller.

Minors can order products only with the consent of their legal representatives.

The buyer may notify the seller of non-fulfillment of his contractual obligations.

6. Limiting the company’s responsibility

Responsibilities for the products marketed www.gulfer.eu assumes no responsibility and can not be held responsible for any damage that may arise from using in any way the products purchased through this site.

www.gulfer.eu does not guarantee and can not be held responsible if the products purchased do not correspond to the purpose for which they were purchased. Any such issue will be brought to the attention of www.gulfer.eu within 48 hours of receipt/delivery of the products, and will be forwarded to the supplier of the respective products for resolution.

www.gulfer.eu does not guarantee that product presentations or any other content of the site is error free or that the site provides complete information. Also, www.gulfer.eu is not responsible and will not be held responsible for the operation of the site, the information and its content, which are displayed for informational purposes.

Also the Seller will not be liable for direct, indirect, incidental, or other intangible loss resulting from: user behavior, unauthorized access to customer data, third party actions on site services, negligence or infraction, failure to comply with the orders, damage to the product during transport or any other technical problem.

The seller will not be responsible for the delay and integrity of packages delivered by courier companies (DPD, DHL, UPS).

The seller endeavors to accurately inform the customer about the features, prices of products and services displayed on the site. We reserve the right to cancel orders for ridiculously priced products resulting from printing mistakes.

Special promotions and offers are valid within the specified time limit and within the available stock limit.

There is no guarantee of satisfying the requirements by buying a product or service on the site.

7. Billing and Paying Policy

Billing and Paying Policy and here you can refer to the payment and billing methods, to the buyer’s obligation to provide all the data so that you can issue the invoice in accordance with the law. You can also remember Law 677/2001 on e-commerce, to ease the consumer’s work and build trust

The unit prices of the Products displayed on the Site are expressed in EURO according to the legislation in force. Taxes, costs, and other charges / tariffs on Products (e.g., shipping charges etc.) displayed on the Site are expressed in EURO.

The total payment price of a Product, the payment method and the payment term of that Product are expressly specified in the content of each Order.

For each Product ordered, the Customer will be required to pay the total price shown in the Order for the Product at the time of placing it, as the case may be (eg shipping charge, postal charges, environmental tax, etc.).

The seller reserves the right, pursuant to these Terms and Conditions of Sale, to periodically modify/amend the prices presented on the Site. For the avoidance of doubt, the unit price of a Product is the one displayed on the Site (ie, next to that Product) when the Order is sent to the Seller and can not be changed after that time.

In the case of the Client’s transmission of an Order, the payment of the total price of the Order may be made, by choice, in any of the following ways:

– Payment by bank transfer

The Seller’s bank details will be found in the Proforma invoice submitted by Seller to the Customer;

The Customer has the obligation to pay the full value of the Order – within 10 days from the invoice date: proforma.The seller will receive confirmation of the prepayment made by the Customer in the online store account, with the delivery time running from this moment of payment confirmation. Invoice supporting document will be included in the package containing the delivered Product. If payment is not recorded as completed within the above deadline, the reservation of the ordered Product will be canceled.

The order will be processed by the Seller for the purpose of delivery strictly after crediting the relevant bank account of the Seller with the full amount of the invoice proforma transmitted to the Customer.

-Pay online with creditcard through the PayPal platform.

If you chose your PayPal payment and clicked the “Buy” button, go to the secure page where you need to specify your PayPal account name and password and confirm your payment.

8. Return policy

According to the legislation in force, the consumer (the individual) benefits from a 14-day period from the purchase to return a product, or 14 days after receiving the last product delivered from a multi-product order.

The purchased products can be returned after written notice to the seller. These will be returned along with a copy of the purchase invoice.

The return is done by courier companies at the contact address, the cost of the transport being supported by the customer.

Returned products must be in the same condition as delivered (in the original package, with all accessories, with the intact labels and the documents that accompanied it).

Products that have been delivered incorrectly and do not correspond to the ordered order can be returned at no extra cost, with the transportation charges being borne by www.gulfer.eu, but reserving the right to choose delivery method and courier company.

For non-functional or defective products in the first 24 hours of use, you can return them within 48 hours, to be replaced with similar ones. If the replacement is not possible, the value of the products will be refunded.

Packages received by a courier with visible damage should be refused and a record will be drawn up together with the courier’s representative specifying their status.

We will reject repeated requests for return of products, considering them to be abusive.

The following products can not be returned:

– without packaging, specific inscriptions and original content (accessories, documentation, cables and other materials included)

– not in the original packaging in which they were delivered

– without the original accessories and original components delivered

– which shows damage, with wear marks, blows, scratches, assembly, painting or welding

– with interventions by unauthorized persons, with defects due to electrical or mechanical shocks

– incorrectly ordered because the buyer did not provide the vehicle identification data and the chassis series or they were misconstrued

Repayment of returned products will be made using the same payment method in the purchase transaction, excluding commissions, once the returned products have been returned. If you express your agreement for another refund, you will bear all fees and commissions.

9. Rights and obligations of the Seller/company:

Neither party shall be liable for non-performance of its contractual obligations if such non-execution is due to a force majeure event. Force majeure is the unpredictable event beyond the control of the parties and can not be avoided.

This contract is subject to Romanian law. Any disputes arising between www.gulfer.eu and users/customers/buyers will be solved amicably or, if this is not possible, the litigation will be settled by the competent Romanian courts.

To resolve any litigation you can access https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=RO

10. Privacy policy in which you specify the purpose for which you request, store and process personal data

According to the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, the shop www.gulfer.eu, has the obligation to manage the personal data provided by the user in safe conditions and only for the specified purposes.

By creating an account on the site, the client expresses his/her consent www.gulfer.eu to manage its personal data, in accordance with the law.

The purpose of data collection is to use it when processing a delivery, billing for ordered products, marketing activities, or other purposes provided by the law and the firm’s business, only with the customer’s voluntary agreement.

According to Law no. 677/2001, the client benefits from the right of access, intervention on the data and the right to appeal to the court. At the same time, the customer has the right to oppose the processing of personal data and request their deletion.

Personal data will NOT be passed on to third parties.

11. Delivery Policy specifying delivery modalities, cost of delivery, and estimated delivery time of the order

The seller undertakes to ensure the packaging in accordance with the applicable law requirements of any Products ordered by the Customer under an Accepted Order in accordance with the Terms and Conditions as well as the transmission to the Client of the accompanying documents related to those Products.

The seller commits himself, in accordance with these Terms and Conditions of Sale, to deliver to the Customer the Products ordered by the latter under an Order accepted by the Seller with door-to-door courier service.

Courier delivery costs of Order Products submitted by Seller’s Customer and accepted by the Seller are incurred by the Customer.

The delivery is free if the Order value exceeds 250 EURO (to avoid any doubt, the reference value is the sum of all the unit prices of the Products Ordered).

If the Seller does not deliver the Product within 5 days of the full payment of the order, the Seller will refund to the Customer in full the sums paid for the purchase of the Product within 7 (seven) days from the date of delivery exceeded, unless otherwise agreed by the parties (eg Customer agrees to a new delivery deadline, or requests delivery of another Product).

If, after the delivery, Customer finds no Goods related to its Order, the Customer will properly inform the Seller’s Customer Support Service, available at no. call …, between 08:00 – 17:00 Monday to on Friday, or by email to kontakt@6ulfer.eu regarding this non-compliance within a maximum of 2 (two) business days from the date of delivery of the Order itself, highlighted in the delivery document (to avoid in any event, the 2-day working day begins to run at 24 o’clock on the day of delivery and is calculated based on working days. Subject to Customer’s compliance with the above obligations, the Seller undertakes, in accordance with these Terms and Conditions of Sale, to deliver to the Customer the missing Product / Products as soon as possible in accordance with the understanding of the parties.

For the avoidance of doubt, in the absence of cumulative fulfillment of the above conditions: (i) the Seller will be entitled, under these Terms and Conditions of Sale, not to accept any claim by the Customer regarding any quantitative deficiencies of the Related Products an Order, and (ii) the Seller’s liability deriving from/relating to the delivery to the Client of an Order that is inappropriate from a quantitative point of view will not be in any circumstance involved.

In the event of delivery to the Client of a Product inappropriate from a qualitative point of view and / or that is not similar to the Product ordered on the Site, the Customer will properly inform Customer’s Customer Service at No. Call …, between 08: 00-17: 00 Monday to Friday, or by e- mail to address … of any such deficiencies in -for a maximum of 2 (two) business days from the date of delivery of the Order itself (to avoid any doubt, the 2-day working day begins to run at 24 o’clock of the day on which the delivery is recorded and is calculated by reporting when working days are considered Monday-Friday (inclusive)).

Subject to Customer’s compliance with the above obligations, the Seller undertakes under these Sales Terms and Conditions to take over the Non-conforming Product/Products in accordance with the above described terms and to resell to Customer another Product/Products of the same nature and having the same characteristics within 14 days, unless the parties agree otherwise in writing.

12. Final Provisions

ANPC’s official web site. The Front Page of the Site allows the Customer to directly access the link to the official website of the National Authority for Consumer Protection (www.anpc.gov.ro).

Applicable law. These Terms and Conditions of Sale are governed by and construed in accordance with Romanian law.

Get to know. Prior to validating his / her Order, the Customer declares that he has taken note of the full content of these Terms and Conditions of Sale and that he accepts it entirely, unconditionally and without reservation.