Return Policy
Overview
Our refund and returns policy distinguishes between the statutory 14-day right of withdrawal for online purchases and returns related to defective, damaged or incorrectly supplied products.
1. Right of withdrawal – 14 days
If you are a consumer purchasing from our online store, you have the statutory right to withdraw from your purchase within 14 days from the day you receive the goods, without having to provide a reason. This right applies to eligible online purchases in accordance with applicable consumer protection legislation.
To exercise your right of withdrawal, you must inform us within the applicable 14-day period. The returned product should be sent back without undue delay and, unless otherwise agreed, within 14 days after notifying us of your decision to withdraw.
The product should be returned in a condition that allows us to verify its nature, characteristics and functionality. You may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning. If the product has been used or handled beyond what is necessary for such inspection, you may be responsible for any resulting diminished value, where permitted by applicable law.
The customer is generally responsible for the direct cost of returning a product under the 14-day right of withdrawal, provided that we have informed the customer of this obligation before the purchase.
2. Defective, damaged or incorrectly supplied products – 30 days
If you receive a product that is defective, damaged, incomplete, incorrect, or does not correspond to the product ordered, please contact us as soon as possible.
For these situations, we provide a 30-day period from the date of delivery for reporting and arranging the return of the affected product, without prejudice to any longer statutory rights or legal guarantees applicable to consumers.
If the product is confirmed to be defective or incorrectly supplied, we will handle the matter in accordance with the applicable consumer protection legislation. Depending on the circumstances, this may include repair, replacement, price reduction or refund. The applicable legal guarantee for goods is separate from our 30-day return procedure.
For defective products covered by the legal guarantee, the reasonable costs of returning the product are the responsibility of the seller where required by applicable law.
3. Return conditions
For a voluntary return under the 14-day right of withdrawal, the product should be returned in its original condition as far as reasonably possible, including the original packaging and accessories where applicable.
For automotive and brake components, products that have been installed, mounted, modified, painted, powder-coated, machined, disassembled or otherwise altered may not be eligible for a voluntary return where such handling goes beyond what is necessary to inspect the product. Any applicable reduction in value will be assessed in accordance with applicable law.
Please do not send your purchase back to the manufacturer unless we have specifically instructed you to do so.
To process a return, we require proof of purchase, such as an invoice, order number or other valid proof of purchase.
4. Non-returnable or restricted items
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception exists.
In particular, customized or specially ordered products may be subject to specific return restrictions where they are made according to the customer's specifications or clearly personalized.
These restrictions do not affect the consumer's statutory rights concerning defective or non-conforming products.
Refunds
Once your returned product is received and inspected, we will notify you that we have received it and inform you whether the refund has been approved or rejected.
If the refund is approved, it will normally be issued using the original payment method.
Where the statutory right of withdrawal applies, we will refund the payments received from the customer in accordance with applicable law. This normally includes the cost of the standard delivery option originally selected by the customer, but does not include additional costs resulting from the customer choosing a more expensive delivery method.
PayPal payments
For payments made through PayPal, any PayPal transaction or payment-processing fees that were charged to us and are not reimbursed to us by PayPal when the payment is refunded may be deducted from the amount refunded to the customer, to the extent permitted by applicable law.
In other words, we cannot refund a payment-processing fee that PayPal has retained and does not return to us.
Late or missing refunds
If you have not received your refund yet, first check your bank account or payment account again.
Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
Next, contact your bank. There may also be additional processing time before the refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us at contact@gulfer.eu.
Sale items
Sale or discounted items are also subject to the applicable statutory consumer rights, including the 14-day right of withdrawal where applicable.
A discounted price does not remove or reduce statutory consumer rights.
Exchanges
If a product is defective, damaged or incorrectly supplied, we may offer a replacement where appropriate and where permitted by applicable law.
If you wish to exchange a product, please contact us first at contact@gulfer.eu. Do not send the product back without receiving return instructions from us.
Gifts
If an item was purchased as a gift and shipped directly to the recipient, any refund will normally be issued to the original purchaser/payment method.
Gift purchases remain subject to the same statutory consumer rights as other purchases, where applicable.
Shipping returns
For a return under the statutory 14-day right of withdrawal, the customer is generally responsible for the direct cost of returning the product, provided that the customer was informed of this before the purchase.
For products confirmed to be defective, damaged or incorrectly supplied, the return shipping costs will be handled in accordance with applicable law and our instructions.
Please contact us before returning any product so that we can provide the correct return instructions and address.
If you are returning a high-value item, we recommend using a trackable shipping service and, where appropriate, purchasing shipping insurance. We cannot be responsible for a return shipment that cannot be proven to have been delivered to us.
Need help?
If you have any questions regarding refunds, returns, defective products or the right of withdrawal, please contact us at: